Meet the Humans Behind Trakstar Perform Support

Behind every support ticket, chat, and Help Center article is a team of dedicated people committed to helping you get the most from Trakstar Perform.

Our Support team works closely with customers every day to answer questions, troubleshoot issues, and share best practices that help organizations achieve their performance management goals.

What Our Support Team Does

The Trakstar Perform Support team is here to help you:

Resolve product questions and technical issues.
Understand product features and functionality.
Navigate common workflows and administrative tasks.
Find relevant Help Center resources.
Share product feedback with internal teams.

Whether you're a new administrator or an experienced user, our team is committed to providing timely, knowledgeable, and friendly support.

Our Approach to Customer Support

We believe great support goes beyond solving technical problems.

Our team strives to:

Listen carefully to understand your needs.
Provide clear, practical guidance.
Help you build confidence using Trakstar Perform.
Share best practices whenever possible.
Create a positive support experience with every interaction.

Every customer interaction is an opportunity to help your organization succeed.

Jen - Senior Manager of Support

Jen manages the Support team from Flint, Michigan, with the help of her Golden Retriever, Finn. She loves to develop teams in the support world and is passionate about leading with empathy and inclusivity. She has a fraternal twin sister (who looks nothing like her!) and was a touring musician for many years. When she's not working, Jen likes to be outside or binge-watch her favorite TV shows. Some say that Jen is an actual golden retriever herself.

Jessica - Team Manager

Jessica is the Manager for the Trakstar Support team. She spends her days helping our support team solve tricky problems, supporting our customers, and ensuring the team has what it needs to succeed. She is based in Fresno, California, and when she's not in meetings or coaching the team, she is usually chasing after her toddler, listening to her husband play guitar, going for walks, or enjoying a good cup of coffee. She loves being part of a team that genuinely cares about helping customers succeed.

Mariana

Mariana comes to you from Merìda, Mexico to answer all your Hire and Learn questions! When she's not at work, you can find her walking and petting her two dogs (Tuna & Miel), hanging out with family, going to the beach to read or kayak, or watching a good movie.

Susie

Susie is in Juarez, MX. Outside of answering your Perform questions, she loves to go dancing, hear podcasts all the time, or enjoy a cup of coffee. She also enjoys reading, listening to music, and spending time with her loved ones! Susie likes to crack jokes when you least expect it. 😉

Nikte

Nikte, one of our Learn experts, is a creative spirit who loves flowers, pets, tacos, and people in equal measure. She shares her home with Luna the dog and two cats—Felicia (a tuxedo diva) and Miroslava (a Siamese sweetheart)—and dreams of beach life and world travel. A Bojack Horseman fan with a soft spot for lilac, she inherited her love of animals from her mom (who has eight dogs!). Nikte brings curiosity, culture, and connection to everything she does—basically, sunshine in human form.

Pascal

Pascal joins us from Tijuana, Mexico, and is here to answer your Hire questions! They’re into dancing, music, and pretty much anything in the art world. Big fan of video games, horror movies, and hanging out with their wildly friendly, zero-boundaries dog, Enzo. Fun fact: they watched The Substance five times. On the fifth? They fell asleep. That’s when they knew everything was going to be okay.

Andy

Andy joins us from Mexico City, Mexico, and is here to answer your Perform questions! Her favorite ways to recharge are praying, helping others, walking, reading, music, dancing, beautiful architecture and art, being with animals, and kids. In her free time, she writes stories and poems, loves to sing, draw, and visit with her friends. But, above all else - she loves to talk! Fun fact: she can climb like a goat and swim like a fish.

Jennifer

Jennifer joins us from Mazatlán, Mexico, and is here to answer your Perform questions! Her favorite ways to recharge are watching the sunset on the beach and walking on the sand. In her free time, she spends time with her pets, Marcela(cat) diva* and Bailey(dog) silly old puppy*. She likes watching figure ice skating/Formula 1 competitions. She also loves taking pictures of everything in my life and art. Fun fact: she doesn't know how to swim, but she tried surfing once! (& survived lol)

Michael - Success Manager

Michael troubleshoots all your Perform questions from Corpus Christi, TX. He loves to read random books, watch old movies, garden, and cook - and he was raised on a horse farm in Kansas.

Laur - Success Manager

Laur answers your questions from Chattanooga, TN, with the help of their cats, Olive and Ash. Some of their favorite things to do include baking bread and other delicious treats, playing Stardew Valley, and drinking coffee. They love the reports and Insights within the Trakstar platform because it lays everything out in a very visual way!