360-Rater Feedback Deep Dive for Managers

360-Rater Feedback allows managers to gather additional performance feedback from coworkers, managers, direct reports, and outside respondents who work closely with an employee. This feedback provides valuable perspectives that complement the manager's evaluation.

This guide explains how to assign 360-Raters, monitor feedback requests, and incorporate completed feedback into the employee's review.

Before You Begin

You can only assign 360-Rater Feedback while the employee's review is in the Scoring stage of the review cycle.

Reviews that are ready for 360-Rater assignment display the Score Review button next to the employee's name.

Assign 360-Raters

From your manager dashboard, locate the employee under Direct Reports.
Select the arrow next to Score Review.
Select Manage 360-Raters.

This opens the employee's review timeline, where you can access:

Goals and Notes
Employee Self-Review status
Manager Review
360-Rater Feedback

Selecting Manage 360-Raters takes you directly to the 360-Rater Feedback section of the review.

Review Employee Suggestions

Depending on your organization's configuration, employees may be able to suggest coworkers as 360-Raters.

If enabled, employee suggestions may include an explanation describing why the colleague should provide feedback. This additional context can help you determine whether to accept or dismiss the suggestion.

Note: Employees are not notified if their suggested reviewers are accepted or dismissed.

Assign Reviewers to Groups

After deciding which individuals should participate:

Add each reviewer to the appropriate 360-Rater Group.
Add any additional reviewers who should provide feedback.
Assign each reviewer to the appropriate group.

Your organization's review process may include administrator-defined reviewer groups.

Request Feedback from Outside Respondents

You can also request feedback from individuals who do not have a Trakstar Perform account, such as contractors, consultants, or other external collaborators.

To add an outside respondent:

Select Request Outside 360-Rater Feedback.
Enter the respondent's contact information.
Assign the respondent to a reviewer group.

The outside respondent receives an email containing a secure link to complete the evaluation. A Trakstar Perform account is not required.

Save and Send Requests

Important: After adding all reviewers, select Save 360-Raters.

Feedback requests are not sent until the reviewer list has been saved.

After saving:

Pending requests display an orange indicator beside the reviewer's name.
You can remove reviewers from their assigned group if needed.
You can send reminder notifications to reviewers who have not yet completed their evaluations.

Monitor Feedback Progress

As reviewers complete their evaluations:

You receive an email notification for each completed response.
A green check mark indicates that all assigned 360-Raters have submitted their feedback.

Managers can begin completing the Manager Review before all feedback has been received.

However, it is considered a best practice to wait until both of the following are complete before submitting the review for approval:

Employee Self-Review
All 360-Rater Feedback

If necessary, reviews can still be submitted for approval while feedback requests remain outstanding.

Incorporate 360-Rater Feedback into the Review

Once feedback has been submitted, managers can review each respondent's ratings and comments.

Hover over the Rating Scale to view submitted responses.

If reviewers provided comments, select Copy to Comment to add them to the manager's review.

Before copying comments into the review, you can:

Edit the comment.
Remove identifying information to anonymize the feedback.

Copied comments and ratings are not visible to the employee unless you choose to share the completed 360-Rater Feedback.

After reviewing the submitted feedback, you can choose whether to share it with the employee.

For detailed instructions, see Share 360-Rater Feedback with an Employee.

Summary

360-Rater Feedback helps managers gather additional perspectives from coworkers and other collaborators to support more balanced performance evaluations. Managers can assign reviewers, monitor request status, incorporate submitted feedback into the review, and determine whether completed feedback should be shared with the employee.